Frequently asked questions

Hours of Operation

I offer most of my services 24 hours a day, 7 days a week. However, I do have to sleep on occasion! My set "office hours" for recieving calls and requests are between 9am and 9pm, 7 days a week.

Am I licensed?

I am registered to do business in the state of Illinois and Sangamon County. There are no licenses required, business or otherwise, to be a pet sitter or dog walker in this state.

Am I bonded?

Yes, my insurance includes a property damage/bond policy that covers both myself and my husband.

How many dogs do you walk at once?

I only walk for one client at a time (so no group walks/multiple client dogs together ever), and in general I will only walk two dogs at once. There may be exceptions to the rule, but two per walk in the usual maximum.

What is the client portal website?

Click here to find out more!

Do you have a referral program?

Yes! Existing clients will receive a $15 credit for every new client they refer who books services (credit will be received after completion of the new booking)​. New clients who are referred to 24/7 Pet Care by existing client will receive 10% off their first booking (covers 7 days of services).

p: 217-615-3199    


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Servicing Springfield, Jerome and LeLand Grove

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©2019 by 24/7 Pet Care.